Consumer Alerts

Cybersecurity Awareness | Fraud Alerts | ATM/Debit Card Transaction Notice

 

North Brookfield Savings Bank considers your financial security a top priority.

To help protect yourself against fraud, be alert to any suspicious activity on your accounts and inform us if you notice anything out of the ordinary at 866-711-6272.

 

Your account is protected around the clock with FraudWatch® PLUS!

North Brookfield Savings Bank has a 24 hour fraud monitoring service on all debit cards issued which helps to protect you against the increasingly savvy perpetrators of debit card fraud. FraudWatch® PLUS recognizes potentially fraudulent transactions on your debit card and may contact you by phone to verify any suspicious activity. Your debit card may be temporarily blocked at this time to prevent any fraudulent activity from processing through to your account. FraudWatch® PLUS analysts will leave you a message if they cannot reach you immediately. The block will be removed when you have confirmed the transaction(s) are legitimate.

Your card may also be blocked at times for a certain merchant or country if we are experiencing high volumes of fraud in these particular areas. Please notify us if you are planning on traveling on vacation so we can take the necessary measures to prevent any inconvenience to you.

It is always a best practice to monitor your account for any suspicious activity and contact us as soon as possible if you suspect fraud. Feel free to contact us with any questions or concerns you may have at 866-711-6272. We are here to help.

 

Important Notice About ATM/Debit Card Transactions

ATM/Debit card transactions that originate out of the state or country are generally allowed with the exception of the following states and countries. Certain blocks may be specific to a region or merchant or might mean reduced card limits or restricted purchase types. This is in an effort to protect our customers from potential fraud.

Please notify us if you are planning on traveling so NBSB can take the necessary
measures to prevent any inconvenience to you. Notify us by calling 508-867-7442.

When traveling, you should not rely solely on your ATM/Debit Card
and should always take another form of payment.

 

CYBERSECURITY AWARENESS

FDIC Highlights New Cybersecurity Resources for Bank Customers on Precautions When Using Computers and the Internet

March 8, 2016 – The Federal Deposit Insurance Corporation (FDIC) announced new resources today to educate bank customers about appropriate steps they can take to help avoid fraud and other cyber threats when banking online or on their mobile devices.

As part of an ongoing effort to highlight safe online banking strategies, the FDIC released two new cybersecurity brochures aimed at consumers and business customers of financial institutions. The brochures include tips to help users protect and maintain their computer systems and data. The FDIC also released a special edition of the quarterly newsletter FDIC Consumer News featuring precautions consumers can take at home and when banking remotely using laptops, desktops, smartphones, and other mobile devices. All materials can be viewed by visiting the link below.

Click to learn more about Cybersecurity Awareness Basics on the FDIC website.


 

FRAUD ALERT

April, 22, 2015 – Due to recent fraudulent activity, your North Brookfield Savings Bank debit card may be blocked for a certain merchant or country experiencing high volumes of fraud. Please notify us if you are planning on traveling so NBSB can take the necessary measures to prevent any inconvenience to you. If you have any questions or concerns please contact the NBSB Operations Department at 508-867-7442.


FRAUD ALERT

North Brookfield Savings Bank has recently been notified by MasterCard of a possible security breach of a national merchant’s database.

The at risk time period that was provided is 04/11/2014 through 09/07/2014.

If your card was on the list provided you will be receiving notification by mail and we have proactively reissued a replacement card for you. A separate pin mailer will be sent containing your pin. Also, for your security, your current card Point of Sale limit has been reduced to $250.00 until your new card has been received.

Once you received your replacement card, please activate it as soon as possible and kindly return your old card to us so we can properly deactivate it and destroy it for you.

If you have any questions or concerns please contact the NBSB Operations Department at 508-867-7442.


FRAUD ALERT

March 5, 2014 – We have recently been alerted that phone calls, emails and text messages are being received that appear to be fraudulent. The caller is asked to provide their debit card number, PIN, account number and sometimes other sensitive information. North Brookfield Savings Bank will NEVER contact you requesting sensitive information. Never give out your personal or financial information in response to an unsolicited phone call, fax, text message or email, no matter how official it may seem.

If you are ever asked to give personal information of any nature or have received suspicious inquiries, please notify us right away at 866-711-6272.


E-mail Claiming to Be From the FDIC – January 30, 2013

The Federal Deposit Insurance Corporation (FDIC) has received numerous reports of fraudulent e-mails that have the appearance of being sent from the FDIC. Learn more.


 

Visit the FDIC: Consumer Alerts Page for more information.