Consumer Alerts

Stay up to date on reports of suspicious or fraudulent activity involving banking consumers or products

Visit the FDIC: Consumer Alerts Page for more information.

FRAUDULENT ACTIVITY

March 5, 2014 – We have recently been alerted that phone calls, emails and text messages are being received that appear to be fraudulent.  The caller is asked to provide their debit card number, PIN, account number and sometimes other sensitive information. North Brookfield Savings Bank will NEVER contact you requesting sensitive information.  Never give out your personal or financial information in response to an unsolicited phone call, fax, text message or email, no matter how official it may seem.

If you are ever asked to give personal information of any nature or have received suspicious inquiries, please notify us right away at 866-711-6272.


ATTENTION DEBIT CARD CUSTOMERS

We’ve recently received notification a merchant breach has occurred and your debit card may have been compromised.

We are working diligently to safeguard your account. However, we recommend you monitor your accounts closely for 12 – 24 months. You can monitor your accounts through our Online Banking Service, eStatements, and monthly account statements. If you notice any suspicious or fraudulent activity please notify us at 508-867-7442 immediately.

Your card may NOT be available for point-of-sale transactions only if your debit card was included in this compromise. You will receive notification by letter if your card was compromised and a replacement debit card will be issued.

This compromise was not a result of a security breach at North Brookfield Savings Bank; however we would like to help you with any concerns you may have about your accounts.

If you have any questions or concerns please contact us at 508-867-7442.


 

E-mail Claiming to Be From the FDIC – January 30, 2013 – The Federal Deposit Insurance Corporation (FDIC) has received numerous reports of fraudulent e-mails that have the appearance of being sent from the FDIC. Learn more.